Features
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Multi-level IVR
Customise your IVR and handle multiple calls simultaneously.
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Call Recording
Analyze your customer conversations to ensure the quality and understand the requirements of your callers.
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Performance Reports
Analyze your daily call volume and measure performance of individual agents.
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Live Dashboard
Monitor the number of calls connected and missed by each department in your organization.
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Live Call Info
Get ongoing call details for each incoming phone call directly on the web panel.
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Live Call Transfer
Transfer ongoing calls without disconnecting them and enhance your callers’ experience.
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After hours call routing
Handle your business calls professionaly even after working hours.
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Call Tracking
Track and monitor all your business calls to ensure you do not miss any potential leads.
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Call Forwarding
Forward business calls instantly to reduce the waiting time of your callers.
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Sticky Agent
Assign callers to specific agents to resolve their queries instantly.
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Push Reports
Get detailed analytical reports of your business calls via email.
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Data Export
Export log data to analyze the call performance of your agents on calls.
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Intercom Facility
Transfer calls to agents through extension dialing and improve your internal communication.
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