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Call Management Solution

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  • Features

  • Multi-level IVR

    Customise your IVR and handle multiple calls simultaneously.

  • Call Recording

    Analyze your customer conversations to ensure the quality and understand the requirements of your callers.

  • Performance Reports

    Analyze your daily call volume and measure performance of individual agents.

  • Live Dashboard

    Monitor the number of calls connected and missed by each department in your organization.

  • Live Call Info

    Get ongoing call details for each incoming phone call directly on the web panel.

  • Live Call Transfer

    Transfer ongoing calls without disconnecting them and enhance your callers’ experience.

  • After hours call routing

    Handle your business calls professionaly even after working hours.

  • Call Tracking

    Track and monitor all your business calls to ensure you do not miss any potential leads.

  • Call Forwarding

    Forward business calls instantly to reduce the waiting time of your callers.

  • Sticky Agent

    Assign callers to specific agents to resolve their queries instantly.

  • Push Reports

    Get detailed analytical reports of your business calls via email.

  • Data Export

    Export log data to analyze the call performance of your agents on calls.

  • Intercom Facility

    Transfer calls to agents through extension dialing and improve your internal communication.